MerCh RETURN POLICY

Las updated June 11, 2024

We encourage you to contact us by mail at universe@lucindasoul.com before returning any items so that we can inform you of Printful’s return policy and procedures. In general, returns should be addressed to “Lucinda Soul Store Returns.” However Lucinda Soul reserves rights to refuse returns at its sole discretion.

The return address of the Lucinda Soul store is by default Printful’s and is based on where your package was fulfilled:

• Packages sent out from Printful’s US and Mexico facilities are returned to 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
• Packages sent out from Printful’s facility in Canada are returned to Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.
• Packages sent out from Printful’s Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.

• Packages sent out from Printful’s Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
• Packages fulfilled by Printful’s partner facilities in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
• Packages fulfilled by Printful’s partner facilities in Japan are returned to Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
• Packages fulfilled by Printful’s partner facility in Brazil are returned to Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

All other types of correspondence (notices, letters, etc.) sent to Printful’s address will be returned to the sender, as they are not legally permitted to open correspondence that’s not addressed to Printful.